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ISO 24518:2015 - Crisis Management for Water Utilities

ISO 24518:2015 is an internationally recognized standard that provides comprehensive guidelines for the effective crisis management of water utilities. Developed by the International Organization for Standardization (ISO), this standard offers invaluable insights and best practices to ensure the uninterrupted supply of safe and clean drinking water during times of crisis or emergency.

ISO 24518:2015 covers a wide range of topics essential for crisis management in water utilities, including:

  • An incident management framework and principles.
  • Clear definitions and terminology.
  • Defined roles and responsibilities for crisis response teams.
  • Guidelines for effective stakeholder communication.
  • Resource allocation strategies to address critical needs.
  • Recommendations for training and conducting crisis exercises.

ISO 24518:2015 is an essential resource for water utility managers, crisis management teams, emergency response personnel, regulatory bodies, and public health officials. It is designed to empower professionals responsible for maintaining uninterrupted water services, even in the face of adversity.

  • Enhance crisis preparedness and response capabilities.
  • Protect public health by ensuring access to clean and safe drinking water.
  • Improve resource management during crisis situations.
  • Foster effective communication with stakeholders and the public.
  • Build a resilient and reliable water supply system.

Comprehensive assessment is made up of 50 multiple-choice questions, 2 short essay questions and 10 true or false questions.
Assessment duration: 2 Hours
Participants who complete this course will receive a Certificate of Attendance from our training organizations/ATP and 3 hours of environmental management continuing education credits which are recognized in the actuarial, health and safety, banking, insurance, security fields and others