Level 3 Award in Quality Control

• Introduction to Quality Control

  • Definition and importance of quality control
  • Historical evolution of quality management

• Quality Management Systems

  • Overview of ISO 9001 and other relevant standards
  • Implementation and maintenance of quality management systems

• Quality Planning

  • Developing quality plans
  • Setting quality objectives and targets

• Quality Assurance

  • Principles and practices of quality assurance
  • Role of quality assurance in preventing defects

• Statistical Process Control (SPC)

  • Introduction to SPC tools and techniques
  • Using control charts and statistical methods to monitor processes

• Inspection and Testing

  • Types of inspections and testing methods
  • Developing inspection plans and procedures

• Non-Conformance and Corrective Actions

  • Identifying and managing non-conformances
  • Implementing corrective and preventive actions

• Auditing and Continuous Improvement

  • Conducting internal quality audits
  • Techniques for continuous improvement, including Kaizen and Six Sigma

• Customer Satisfaction and Feedback

  • Methods for measuring and enhancing customer satisfaction
  • Handling customer complaints and feedback

• Documentation and Record Keeping

  • Importance of proper documentation in quality control
  • Best practices for maintaining accurate and comprehensive records

This course is suitable for:

• Quality control professionals seeking to enhance their knowledge and skills.
• Production and operations managers responsible for maintaining quality standards.
• Individuals aspiring to start a career in quality control and assurance.
• Team leaders and supervisors involved in quality management processes.
• Employees tasked with implementing and maintaining quality management systems within their organizations.

Upon completion of the Level 3 Award in Quality Control, learners will be able to:

• Understand the principles and practices of quality control and quality management systems.
• Develop and implement quality plans and objectives.
• Utilize statistical process control tools to monitor and improve processes.
• Conduct effective inspections and tests to ensure product quality.
• Identify and manage non-conformances, and implement corrective actions.
• Perform internal quality audits and contribute to continuous improvement initiatives.
• Measure and enhance customer satisfaction through feedback mechanisms.
• Maintain accurate documentation and records to support quality control activities.

Learners can take the course test after studying the course material and passing the module quizzes. The purpose of the course exam is to gauge how well the students have understood the topic. Multiple-choice questions drawn from our sizable question library make up course exams.

Pattern:

• Time allowed is 3 hours and exam will be open book.
• To pass the test, you must receive a minimum score of 65%.
• You can repeat the exam if you don't pass the first time.
• Exams can only be taken three (3) times in a 48-hour period by students.
• Students must wait 48 hours before taking the test again after their third try. Students should reread the course material to increase their understanding during this period.
• You cannot repeat the test to get a better score if you pass.
• There isn't a thorough programme exam available right now. Students must succeed on all of their course exams in order to finish the programme.