Diploma in Hotel & Hospitality Management

PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
– The Hospitality Industry
– Forces Affecting Growth and Change in the Hospitality Industry
– Soft Skills:
Telephone Etiqutte
Customer Service

PART 2: FOOD SERVICE
– Restaurant Industry Organization:Chain, Independent, or Franchise
– Competitive Forces in Food Service
– On-Site Food Service
– Issues Facing Food Service
– HABC Level 3 International Award in Food Safety – Catering

PART 3: LODGING
– Lodging: Meeting Guest Needs
– Hotel & Lodging Operations
– Forces Shaping the Hotel Business
– Competition in the Lodging Business

PART 4: TRAVEL & TOURISM
– Front Desk & Back Office
– Destinations: Tourism Generators
– Limousine Arrangement
– Airport Transfers
– Guest Relationship
– City Tour Guidance
– Governmental Travel Requirements and Procedures
-Technology in the travel Industry / Computer Reservations Systems Basic
– Travel Geography

PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
– Management: A New Way of Thinking
– Planning in Hospitality Management
– Organizing in Hospitality Management
– Staffing: Human Resources Management in Hospitality Management
– Control in Hospitality Management
– Leadership & Directing in Hospitality Management

• Anyone aspiring to head start their career in Hotel & Hospitality Industry.

You not only learn the upper-level management skills and the operation processes in hospitality, but you may also develop marketable skills such as teamwork, leadership, design thinking, finance and budgeting, as well as marketing.

OSHAS Certified Hotel Administrators will be able to embark on careers with international hotel chains, clubs, resorts, and tourist attractions among many others. Launch your career in these interesting fields:

• Accommodation Management
• Business Analytics
• Guest Experience Management
• Hospitality Business Management
• Revenue Management and Analytics
• Sales and Marketing

Students can take the course test after studying the course material and passing the module quizzes. The purpose of the course exam is to gauge how well the students have understood the topic. Multiple-choice questions drawn from our sizable question library make up course exams.

Pattern:

• Time allowed is 3 hours and exam will be open book.
• To pass the test, you must receive a minimum score of 65%.
• You can repeat the exam if you don't pass the first time.
• Exams can only be taken three (3) times in a 48-hour period by students.
• Students must wait 48 hours before taking the test again after their third try. Students should reread the course material to increase their understanding during this period.
• You cannot repeat the test to get a better score if you pass.
• There isn't a thorough programme exam available right now. Students must succeed on all of their course exams in order to finish the programme.