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Level 3 Award in Crowd Safety

This course teaches event professionals the principles and applications of Crowd Science and Crowd Safety Management (CSM), drawing on over 30 years of experience and research by managers who are responsible for some of the worlds leading events.

During the course, delegates are taken through their own site/case-related issues and by the end of the three-day workshop they will understand how individuals and crowds react to and behave in available space in places of public assembly. They will also have explored the safety implications for designing and managing such spaces using the appropriate modelling tools and will be able to apply risk management techniques to the development of a robust crowd management plan.

The Level 3 Award in Crowd Safety Management is designed to provide individuals with the knowledge and skills necessary to manage safety at events or venues where large crowds are present. Some of the topics that may be covered in this course include:

  1. Crowd dynamics: Understanding the behavior and movement of crowds, including the factors that influence their behavior, such as emotions, crowd density, and crowd types.

  2. Risk assessment: Identifying potential hazards and assessing the risks associated with crowd management, including the impact of weather, fire, and other emergencies.

  3. Event planning: Planning and organizing events to ensure that they are safe and well-managed, including the creation of emergency plans, communication plans, and contingency plans.

  4. Crowd control techniques: Implementing effective crowd control techniques, such as access control, crowd barriers, and crowd flow management.

  5. Staff training: Training staff and volunteers to recognize potential crowd management issues and respond appropriately, including the use of communication and conflict resolution techniques.

  6. Emergency response: Developing emergency response plans and protocols, including the coordination of emergency services and the use of evacuation and shelter-in-place procedures.

  7. Legal and regulatory requirements: Understanding the legal and regulatory requirements for crowd safety management, including health and safety legislation and licensing requirements.

  8. Communication and stakeholder engagement: Engaging with stakeholders, including event organizers, venue owners, emergency services, and the public, to ensure effective communication and cooperation in managing crowd safety.

Overall, the Level 3 Award in Crowd Safety Management is designed to equip individuals with the skills and knowledge necessary to manage safety at events or venues where large crowds are present, and to ensure that everyone in attendance can enjoy the event safely and securely.

Those who design for, plan or manage the movement of people in sport, entertainment, shopping, transport or similar environments. It will benefit site or venue operational managers, stewarding and security organizations, police officers with crowd management responsibilities, architects working in the complex and built environment and local authority officers with licensing, planning, building control or leisure management responsibilities.

Typical delegates include site or venue operational managers, stewarding and security organisations, emergency services, organising committees, railway station personnel, architects and local authority officers with licensing, planning or leisure management responsibilities

By the end of this course you will be able to:

  • Understand crowd risk analysis – how to identify hazardous situations for event planning and licensing.
  • Understand the movement of crowds in the complex and built environment for normal and emergency behaviour.
  • Demonstrate how to model an event by crowd phases (Arrival, Last Mile Ingress, Circulation, Egress and Dispersal) and crowd influences (Design, Information and Management).
  • Explain crowd modelling and risk analysis applications for planning, designing and managing spaces where crowd form and move.
  • Apply guidance on the management of crowd flow and movement for a wide range of places of public assembly.
  • Describe how to present the key elements of crowd risks and crowd safety to an audience

Learners can take the course test after studying the course material and passing the module quizzes. The purpose of the course exam is to gauge how well the students have understood the topic. Multiple-choice questions drawn from our sizable question library make up course exams.


  • Time allowed is 2 hours and exam will be open book.
  • To pass the test, you must receive a minimum score of 65%.
  • You can repeat the exam if you don't pass the first time.
  • Exams can only be taken three (3) times in a 48-hour period by students.
  • Students must wait 48 hours before taking the test again after their third try. Students should reread the course material to increase their understanding during this period.
  • You cannot repeat the test to get a better score if you pass.
  • There isn't a thorough programme exam available right now. Students must succeed on all of their course exams in order to finish the programme.